[e2e] Service level agreements
bmukherj at styx.uwaterloo.ca
Mon Dec 3 16:27:16 PST 2001
Anyone know where one can find a desription of a basic service level
agreements? My search yeilded a lot about how one can implement them
using various mechanisms or how to provision for it. But most of the
authors had assumed something to be a service agreement (like loss rate <
0.5% for service class 1) without mentioning where they got that from or
how realistic it is.
I am looking for something that talks about what does a real service level
agreement look like, how are clauses put in, etc. Anything resembing a
seminal work that can be cited would be great.
-- Roop Mukherjee
More information about the end2end-interest